Jonathan Rocks!
"You guys have a great employee there working customer service. I hope you know that?!?! Jonathan deserves a raise. He was professional, fast and a real and amazing person. That's not the case in todays world. Don't let him slip away. Whomever is his direct report should give him a high 5 and buy him lunch at minimum. That's after they tell everyone above them how great he is. I was certain that getting replacement parts for my Lifestraw Community was going to be difficult. I actually had anxiety about emailing Lifestraw. My fears and anxiety went away as soon as Jonathan put his fingers to his keyboard and did some magic. All I can say is that he made the process so easy, I didn't even realize I was done with 2 simple emails. That's exactly what happened though. Jonathan earned your company a customer for life. I have products for MANY other companies that do what yours claims to do. I know for a fact that they don't all back their products like you do. When it comes to my water purification needs I'm set from now on. Lifestraw all the way! Thanks again...and thank you Jonathan."
