Refund policy
For orders purchased from LifeStraw.com, returns are accepted within 30 days of the original purchase date. LifeStraw can only accept returns and provide a refund for products that have been purchased directly from www.LifeStraw.com. All returned products must i) be unused, ii) be in the original manufacturer’s labeled packaging, and iii) include a copy of the original invoice. If you would like to return a LifeStraw product for a refund, please email a request with your original order number in the subject line to info@lifestraw.com.
If your product was purchased from another authorized retailer, you will need to return the product to that same retailer.
Note: Original shipping charges are non-refundable and you will be responsible for return shipping charges (and all duty or tax, if any), unless the product is being returned due to defect and under warranty. In the event of a returned shipment that was determined undeliverable by a carrier, (e.g., the address provided was incorrect or the carrier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.
LifeStraw is not responsible for a product being returned that is lost in transit. For your protection and convenience, we suggest all returns be sent back to LifeStraw through a traceable carrier. Once you receive the tracking information for your returned product, please email us at info@lifestraw.com.
If your product was purchased from another authorized retailer, you will need to return the product to that same retailer.
Note: Original shipping charges are non-refundable and you will be responsible for return shipping charges (and all duty or tax, if any), unless the product is being returned due to defect and under warranty. In the event of a returned shipment that was determined undeliverable by a carrier, (e.g., the address provided was incorrect or the carrier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.
LifeStraw is not responsible for a product being returned that is lost in transit. For your protection and convenience, we suggest all returns be sent back to LifeStraw through a traceable carrier. Once you receive the tracking information for your returned product, please email us at info@lifestraw.com.
